Summit Agenda

Here’s what’s in store for you at Summit: a full day of inspiring sessions, thought-provoking keynote speakers and the chance to network with your peers in market research, customer experience and innovation.

9:30 am

REGISTRATION

Registration, Coffee & Networking

10:00 am

WELCOME

Opening Remarks
Mike Stevens, EVP & Managing Director, Vision Critical

10:10 am

KEYNOTE: THE AUTHENTICITY CHALLENGE

Scott Miller, CEO, Vision Critical

10:50 am

VIACOM INTERNATIONAL MEDIA NETWORKS AFRICA: THE POWER OF PLUGGED IN

Giuliana Dias, Research Manager, Viacom International Media Networks Africa

11:05 am

COFFEE & TEA BREAK

11:25 am

KEYNOTE: HOW TO ENGAGE YOUR CUSTOMERS IN BUSINESS

Sahar Hashemi, Co-Founder of Coffee Republic & Author of Switched On

12:00 pm

GROUPE SEB: LONGTERM CUSTOMER ENGAGEMENT

Valerie Satre, Consumer Market Intelligence Global Director, Groupe SEB

Mathilde Antras, Market Intelligence Manager, Groupe SEB

12:15 pm

SKY BETTING & GAMING: MAKING OUR CUSTOMERS BETTER DECISION MAKERS

Josh Slater, Research Analyst, Sky Betting & Gaming

Ben Fox, Research Manager, Sky Betting & Gaming

12:30 pm

NETWORKING LUNCH

1:45 pm

CUSTOMER INTELLIGENCE IN A FRICTIONLESS WORLD

Andrew Reid, Founder and President of Corporate Innovation, Vision Critical

2:20 pm

VISION CRITICAL ACADEMY

Melissa Madian, SVP Customer Experience Enablement, Vision Critical

2:55 pm

SALOMON: TIME TO PLAY, BEHIND THE STORY

Phillippe Havard, Global Market Research & Consumer Database ManagerSalomon

3:10 pm

Coffee & Networking Break

3:30 pm

KEYNOTE: THE FUTURE OF CUSTOMER INTELLIGENCE TODAY

Divesh Sisodraker, EVP Product, Vision Critical

Kobi Ofir, Chief Technology Officer, Vision Critical

4:05 pm

GLOBAL RADIO UK: THE GLOBAL LISTENER COMMUNITY 2.0

Hayley Fox, Head of Insight Innovation, Global Radio UK

4:20 pm

EXTERION MEDIA: INSPIRED INSIGHT FOR A MORE REACTIVE BUSINESS

Frederic Herbreteau, Director Sales, Marketing and Communication, Exterion Media

4:35 pm

KEYNOTE: WINNING THE RESEARCH REVOLUTION

Ray Poynter, founder of The Future Place and NewMR.

5:15 pm

AWARDS

Visionary of the Year, Rookie of the Year and Partner of the Year

5:30 pm

CLOSING REMARKS

Mike Stevens, EVP & Managing Director, Vision Critical

6:00 pm

NETWORKING DRINKS

*VISIONARY AWARD FINALIST: INSIGHT COMMUNITY EXCELLENCE
**ROOKIE OF THE YEAR FINALIST: INSIGHT COMMUNITY EXCELLENCE